Virtual Receptionist
Virtual Receptionist
Overview
Introducing the Virtual Receptionist system from NuSuara – a telephone attendant system that speaks and understand speech prompts by callers. It’s like having a human receptionist, but even more.
The advanced voice-activated system will impress callers, every time. They just need to say the name of the person in your company they wish to speak to and our Virtual Receptionist will connect them to the right person.
There is no necessity for callers to remember extension numbers or fiddle about with the keypads to key-in the
numbers.
To listen to a live demonstration of the Virtual Receptionist, call NuSuara at +603-20270111 and say ‘Liza’ or ‘Munirah’ when prompted by the system.
Demonstration
The Benefits
The Virtual Receptionist will attend to calls received after office hours and even on public holidays. Very useful for companies where customer service is of utmost importance. The system can handle 4 incoming calls concurrently. It’s like having 4 receptionists working for your organisation.
It is compatible with most PABX system.
1. Convenient for all
The advance voice-activated system will impress your callers, every time. Callers just need to say the name of the person in your company they wish to speak to and our Virtual Receptionist will connect them to the right person.
2. Never miss the important calls
If the extension requested is busy or the person is not at office, the Virtual Receptionist will forward the call to his or her mobile phone.
3. Doing more work with less people
The Virtual Receptionist will attend to calls received after office hours and even on public holidays. Very useful for companies where customer service is of utmost importance. The system can handle 4 incoming calls concurrently.
4. Economical
You’ll be pleasantly surprised to learn that it is economical to maintain the system. In case if you already have a human receptionist, perhaps it’s time to upgrade her to be assigned for other tasks where human skills and judgement are much required.
Key Customers
Download Brochure
Please download the product brochure here:
Features
NuSuara Virtual Receptionist is designed to seamlessly plug into your current existing telephone and data network infrastructure. It comes with many useful features that aim to ease your workload by automation:
- Voice-activated Call Transfers
Say names or department names, and be connected to the right person. Works for internal calls as well.
- Refined Speech Recognition
Convenient and natural speech interface that is intuitive and easy to use.
- Call Waiting Music or Commercials
Plays music, advertisements or infomercials while caller waits.
- Touch-tone Compatible
Existing phone extensions need not be changed. Callers can still use keypads to enter extension numbers.
- Voice Messages via E-mail
Voicemails are delivered using email, and wait for you in your inbox. Forward, file and retrieve voicemails conveniently.
- Multiple Lines
Handles at least 4 calls at the same time. It’s like having many personal receptionists who work day and night.
- Multiple Aliases
Say “Shida”, “Nur Hashida”, or “Sales” and still reach the same person.
- Multiple Languages
Supports Bahasa Malaysia, English, Mandarin, Cantonese, and more.
- Easy Administration
Use your web browser to monitor usage. Change staff details with a few clicks of your mouse.
- Custom Greetings
Plays different greeting prompts by schedule; customisable for office-hours, public holidays, etc.