Overview

Intelligent Collection Management System (ICMS) is a comprehensive collection management solution to maximise revenue collection and reduce the incidence of bad debts.

ICMS is an industry-proven solution that integrates with billing system to transform customer profile, products and account information into ICMS data-set to help account managers and collectors to perform the duties effectively.

Our years of our experience in working with the telco industry help us to understand the requirements, processes, people and technology for the development of the ICMS.

Empowered by configurable security features, business rules and workflows, user-friendly graphic interface and WEB based application made ICMS an effective and efficient tool to execute the collection processes.

The Objective

To provide a Business Support System to maximise collection of revenue while reducing bad debts. The ICMS will help to effectively increase the management of customers and thus improve customer service.

Domain Expertise

• Many years of experience in telco industry especially in CRM , Billing and Rating solutions
• Experience in working with major telco CRM application – KENAN & BSCS
• Vast knowledge and skills on software design, development, deployment and maintenance of ICMS

Key Customers