For organisations with a large customer base and having to cope with a high volume of inbound calls on specific issues, a good Help Desk solution can ensure customer satisfaction is maintained at a high level.
NuSuara provides customised Help Desk solutions to meet customers’ requirements. Using our IVR as the backbone of the system, customised solutions can be developed to help customers’ call agents to handle calls effectively and reduce the incidence of drop calls.
Our Help Desk solutions can be customised to include pop-up screen, integrated with Customer Relationship Management (CRM) programme and even incorporate our Virtual Receptionist voice-activated phone answering system. Customised software can also be developed for reporting system in accordance to customers’ needs.
Our Help Desk solutions are designed for organisations with medium volume of inbound calls from customers such as hotels, utility companies, service industry, and government departments. The solution serves as an essential tool for proper customer and inbound call management.
Our customers for our Help Desk solutions include Putrajaya Holdings, Gas Malaysia, D Villa Residence Apartment and Kumpulan Modal Perdana.
Please download the product brochure here:
Additionally, view our Call Center Solution brochure here: