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Interactive Voice Response

Interactive Voice Response

Interactive Voice Response (IVR)

Overview

Interactive Voice Response (IVR) is a technology that interconnects telephones, computer databases, fax machines and customers in powerful new ways. Customers can call and receive answers to their questions, rather than just leave a message for callback. 

NuSuara IVR solution can assist organisations in increasing overall productivity while improving communications with both customers and co-workers. Any information stored in a database can be spoken or faxed to customers via IVR, leaving employees free for more productive tasks. NuSuara IVR solution gives your phone system the intelligence to answer a caller’s questions in a variety of installed languages.

Demonstration

Video: IVR technology is used in NuSuara’s Airport Information System

Interactive Voice Response (IVR)

Benefits

  • Cost saving self-service – Allows callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an operator or agent.
  • 24/7 customer service – Enable your customers to get the information they need, when they need it. Your IVR application is working even when you’re not, or it can transfer important calls to your cell phone.
  • Connects to databases of customer information, allowing automated agent in IVR solution to answer questions with 100% accuracy.
  • Improve the speed, accuracy and efficiency of a business transaction. For example, customers can order by phone using the telephone keypad or voice to input part numbers and quantities.
  • Produces results as if the staff was working 24 hours a day—improved customer service, eased peak call loads, greater number of calls handled, eliminates hold times and ring-no-answer.

Features

  • Easy-to-use script based call flow platform for customization of IVR solution
  • Works with VOiP service or corporate PABX systems
  • Ready with interface for analog, digital and IP telephony lines
  • Supports interactive touch-tone response and speech-command response
  • Easy integration with your website, CRM system, database, email server, and almost any program.
  • Answer call with different IVR application based on recognised caller ID info.