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TM Net Streamyx service is deploying NuSuara speech solution for customer self service and call center support. Using this service, customers are able to check Streamyx availability, order new service, inquire on application status and bill balances.
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NuSuara implemented an automated call routing for MDec call center with 4 agents. This solution tightly integrated with NuSuara Voice Attendant in exchanging call connection between operations office and call center service.
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NuSuara is implementing an IVR system for leave notification. This system is used by Seagate Call Centre to track and manage emergency leave of agents.
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Copyright © 2004-2007 NuSuara Technologies Sdn Bhd
Last Updated: 2008/03/12
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