Managed Service

NuSuara Managed Service is a worry-free way of helping you run your front-office operations; and we do it with distinct vigor and dedication.

When you contract NuSuara for managed service of the voice attendant, NuSuara shall be responsible for all issues relating to hardware, software, installation, monitoring, trouble-shooting, fine-tuning, customization and maintenance of the system. To further instill the responsibility, NuSuara has established a Service Level Agreement (SLA) for our managed service accounts. The SLA is a contract that penalizes NuSuara on any unreasonable downtime of your Voice Attendant.

Compared to outright purchase of equipment and solution, there are three main reasons why NuSuara Managed Service makes sense for your business:

Worry Free Operation

NuSuara Managed Service removes the headache of receptionist services from your daily lives, and lets you focus on running your business. We ensure smooth daily operation of your virtual receptionists so telephone calls to your company are routed efficiently and professionally.

OPEX instead of CAPEX

In accounting parlance, payments for NuSuara Managed Service is written off as OPEX (operating expenses), and can be deducted from income tax immediately. This compares to outright purchase of computer equipments, the cost of which must be depreciated over a few years.

Risk Avoidance

We all know that technology outdates quickly. NuSuara managed service reduces the risk of owning an outdated system. Your business pays for the quantum service and technology it uses, and you never own the hardware and/or software. To ensure that we continue to get your business, NuSuara must innovate and provide upgrades that let you stay ahead of the technology curve.

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