Frequently Asked Questions
1. How does the NuSuara Voice Attendant compare to XYZ auto-attendant?
2. What happens to my human touch?
3. Will my receptionist be jobless?
4. We have less than 5 staffs. Do we need a VA?
5. Do I have to throw away my PABX or Keyphone System?
6. What is novelty about the Voicemail function?
7. Why should I give you the refundable deposit?
8. Do I need to change my current extension system?
1. How does the NuSuara Voice Attendant compare to XYZ auto-attendant?
The auto-attendant technology is more than a decade old, with the system asking callers to "enter extension or press 0 for operator". Usually callers simply press 0 to revert to human receptionist because they do not memorize the extension numbers. This phenomenon is exacerbated as more people call using their handphone address books which do not store extension numbers. So, how could the auto-attendant be a solution when it does not work? In contrast, NuSuara Voice Attendant only requires the caller to speak a name to get connected, which by calling, the caller already knew before he or she made the call. It works as long as the caller could tell it the name.
2. What happens to my human touch?
Certainly, human receptionists are preferred. But they are better only if they are available and are properly trained. For companies in the hospitality industry, there are not any other options but to invest heavily in human receptionists. However, companies in general do not invest in training their receptionists, and these days, it is also getting increasing difficult to find good receptionist personnel. It is thus easy to choose between the VA and a temperamental or non-existent (on leave) receptionist.
3. Will my receptionist be jobless?
No. The VA system helps by taking some load off the receptionist. By automating call handling, the receptionist can give more attention to walk-in-customers, handle mail dispatches, or other tasks that require human skills. This usually results in higher job satisfaction, and helps in retaining the receptionist. The VA is also invaluable for the occasional days when the receptionist goes on medical leaves or annual leaves.
4. We have less than 5 staffs. Do we need a VA?
All the more so. The VA gives your company a professional image and a nice aura of an established company.
5. Do I have to throw away my PABX or Keyphone System?
No. NuSuara VA relies on the PABX to route call. It complements the PABX by providing a voice-searchable company directory and great voicemail system.
6. Any novelty on the Voicemail function?
The Voicemail function is included with NuSuara VA. It is a next generation system that delivers the voicemail to you via attachment in email messages. This way, there is no need to call in to retrieve voicemail. The voicemails will popup in your Outlook inbox.
7. Why should I give you the refundable deposit?
The deposit is necessary as a guarantee against the hardware that is placed at your site. It will be refunded upon return of the hardware in good condition.
8. Do I need to change my current extension system?
No. NuSuara VA is compatible with key-pads, so callers can still use the keypad to enter extension numbers.
