Solutions

Kumpulan Modal Perdana Sdn Bhd

NuSuara was contracted to implement an "Plug and Play office" environment for Modal Perdana in its new office @ Garden South Tower. This is an innovative concept for Modal Perdana to assist Startup Company in having a state-of-the-art office environment to kick start operations. The environment is equipped with latest technologies tolls and systems like IP-based telephony, Virtual Receptionist with voice activation, voice/data conferencing facilities, IP-Fax, Soft Roaming wireless access for data/voice services, Centralized Billing & Reservation services, P&P Portal, etc.

TM Net Sdn Bhd (Self Service based Call Center)

TM Net Streamyx service is deploying NuSuara speech solution for customer self service center and call center support. Using this service, customers are able to check Streamyx availability, order new service, inquire on application status and bill balances. The deployed solution also provides a Automatic Outbound dialer platform for Auto Updates & Reminder Calls service.

FunMobile (Service Provisioning & Complaint Management)

NuSuara implemented an International Help desk system for FunMobile world-wide customer. The 2-E1 system with 60 concurrent telephony channels is currently servicing incoming calls from UK, Canada, US and Australia.

Ticket2u (Ticket Reservation)

NuSuara & Ticket2u have work together to launch a voice activated reservation solution for Theater, Movie and Bus Ticketing services.

Centurise Group (MyStyle Coupon Redemption Service)

NuSuara implemented an automated Coupon Redemption IVR for Centurise Group. This IVR system is used by the dealer, reseller or agent to register outlet redemption coupon presented by customer; with comprehensive authentication and coupon validation routine.

Seagate Malaysia

NuSuara implemented an IVR system for leave notification. This system is used by Seagate Call Centre to track and manage emergency leave of agents.

Multimedia Development Corporation

NuSuara implemented an automated call routing for MDec call center with 4 agents. This solution tightly integrated with NuSuara Voice Attendant in exchanging call connection between operations office and call center service.

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